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About Us

This web site is owned and operated by Epsom Bathrooms Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

Epsom Bathrooms Ltd
Unit 2 Stockwell Centre
Stephenson Way
Three Bridges
Crawley
West Sussex
RH10 1TN

info@bathroom-trends.co.uk

Telephone 01293 850462

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Please note all orders totalling £75 and under will incur a £5.50 (including VAT) delivery charge, which will be shown in your basket prior to checkout.

Our delivery hours are 9am - 6pm, Monday to Friday. A signature is required to acknowledge receipt. If you know that there will be no one available to sign for your delivery, it may be best to supply an alternative address for delivery.

Please examine all goods on delivery. Damaged of faulty goods must be reported to us within 24 hours of delivery.

Claims for damaged goods can not be accepted once the goods have been installed or used.

WE DELIVER TO MAINLAND UK ONLY.

Delivery Schedule

Delivery times vary depending upon the order. As is impossible for us to carry all the products that we sell some products have to be ordered direct from manufacturer. Most products will be dispatched within 2 - 5 working days

WE STRONGLY ADVISE THAT YOU DO NOT BOOK PLUMBERS UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED, WE ARE NOT LIABLE FOR ANY PLUMBERS COSTS OR COMPENSATION IN ANY WAY.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK 20% VAT is added.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee. If you are not happy with the goods, return them to us in original undamaged packing and we will refund the total price excluding any delivery charges.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01293 850 462

Privacy Policy

Epsom Bathrooms Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Claims for refunds on damaged goods must be notified within 24 hours. In the unlikely event that you are not happy with your purchase, or the product is unsuitable we accept returns up to 28 days after delivery. The goods must be in resalable original undamaged packaging and fit for transportation. On return of the product, you will receive a full refund less any delivery charge if returned after 14 days. It is the customer’s responsibility to return the product, once the delivery has been signed for unless the product is defective or was received in error . Please telephone on 01293 850462 before arranging a return.

Under the European Distance Selling Regulations (DSRs), customers in the European Union that cancel a contract for purchase of an item(s) within 7 days of receipt of their order will receive a refund for the cost of the item(s) and the cost of sending the item to you, provided that the entire order is being returned. If the item(s) returned is part of a larger order, then no delivery charge is refunded. Where we collect an item from you, we reserve the right to recover the costs of collection from you. We will not be held responsible for the method of postage used to return the goods or the payment of the transit back to us. We strongly recommend that you use a trackable service to return any items.


WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

· Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

· Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Epsom Bathrooms is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new electric shower from us we would accept their old electric shower and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Please phone us on 01293 850462 for a reference number before returning any WEEE and we will reimburse postage costs once the item is received. Without a return reference number we will not be able to reimburse any costs.

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