Delivery usually between 2-4 working days.
If you are likely to be out when the delivery is made you can leave additional information when ordering such as, leave with a neighbour or have parcel delivered to an alternative address such as a work place or friend or family.
All Bristan products are quality tested and chrome brassware products carry a robust five year guarantee against any manufacturing defect.
Bristan offers solid guarantees to provide you with complete peace of mind.
Taps and Mixers
5 year parts and 1 year labour (subject to proof of purchase).
Mixer Shower Valves
5 year parts. 5 year labour (subject to registration), else 1 year with proof of purchase.
Pumps and Power Showers
2 year parts. 1 year labour (subject to registration).
Electric Showers/Instantaneous Water Heaters
2 year parts. 1 year labour (subject to registration).
Accessories
5 year parts only. Includes bathrooms accessories, shower accessories (e.g. hoses, handsets and poles), wastes, WC levers and light pulls.
Shower enclosures, Shower Trays, Sanitary Ware & Furniture
10 year parts (subject to registration), else 2 years with proof of purchase. 1 year labour (subject to registration), else 1 year with proof of purchase.
Commercial Taps and Showers
1 year parts and 1 year labour (subject to proof of purchase).
This guarantee applies to products purchased within the United Kingdom or Republic of Ireland, but does not apply to products used commercially.
The guarantee is only available to original purchasers who have proof of purchase.
The installation must allow ready access to all products for the purpose of inspection, maintenance or replacement.
Any part found to be defective during the above guarantee period will be replaced without charge, providing that the product has been installed in accordance with the instructions, used as intended, and regularly serviced.
Servicing should be carried out at regular intervals of no more than 12 months and more frequently in hard water areas (heavy lime scale) areas.
In the unlikely event that any problems are encountered with the product’s performance on installation, you must obtain guidance/authorisation from our Customer Service Department, and be able to supply proof and date of purchase, before any remedial action is taken.
The guarantee excludes general wear and tear and damage caused by accident, misuse or neglect, and does not cover the following:
• Components that are subject to general wear and tear such as filters, seals, ‘O’ rings and washers etc.
• Damage caused by faulty installation
• Damage caused by lime scale or any waterborne debris
• Damage caused by inappropriate cleaning products (see user instructions)
• Damage caused by the use of non-Bristan parts
• The product being used for a purpose other than intended by the manufacturer.
